Under the severe global economic situations, lots of well-known enterprises around
the world are in deep financial trouble while many other companies are going through
rather rough times. Relatively speaking, the enterprises with the capability of
independent innovation are much better off. However, they are still confronted with many
profound difficulties to achieve an economic growth. So, why there are so many
enterprises struggling to survive and finding themselves unable to make a profit? Almost
every week we hear about certain enterprises having a cash flow problem or even going
bankruptcy. As a matter of fact, those enterprises mainly concern about the business
cycle, subprime mortgage crisis and so on, but in the opinion of YUEMING, there is one
more important factor worth considering, that is how to maintain the business standing
and reputation. For YUEMING, protecting the interests of the customers is the top
priority of its operation strategy at present.
Some enterprises prefer to take temporary expediency or unwise shortcut to deal with
the difficulties they meet in their business; consequently, it always turns out that
damage to the interests of the customers will be caused and the reputation, or the
long-term fundamental value of the enterprises will be destroyed. Under the extremely
severe circumstance, most enterprises turn to small scale of production. Honestly
speaking, nowadays there are few enterprises increasing their scale of production. For
the whole society, the demand for manufacturing equipments is declining sharply and
the equipment manufacturing industry is going through tough times. Thanks to the
guarantee of its reliable technology and product quality, YUEMING LASER is able to grow
with the tough times and get rid of the price battle, as well as to constantly explore
and develop high-end products, arduously expand the equipment application industry and
actively participate in the international market competition. When in face of various
difficulties, YUEMING LASER maintains a responsible attitude and also helps the
customers to analyze their production cost. Let's take an embroidery factory in
Zhongshan as an example. Parts of its products are made by a YUEMING LASER's equipment
and the others are made by hand. In the past, as an enterprise adopting the extensive
economic mode, it seldom cared about its cost as long as it was able to deliver the
products on time. However, since it couldn't avoid the current economic turmoil like any
other enterprise, it began to adopt refined management mode. After a careful
calculation of the cost, the boss of this factory was amazed to find that the cost of us
ing a laser cutting machine was no more than one third of that of processing by hand,
and that the cost for purchasing equipments may be got back within half year. As a
result, the factory immediately raised money and bought another six YUEMING's laser
cutting machines. At present, most enterprises are confronted with various difficulties,
especially shortage of capital; therefore, determination is playing a much more
important role. As long as they are able to balance their account, they will have the
determination to overcome the difficulties.
YUEMING people believe that it is of utmost importance to have the confidence and
determination to overcome difficulties when confronted with whatever kind of
difficulties. YUEMING LASER always keeps practicing to make itself much stronger and
carries out after-sales service heart and soul. In order to grasp the business
opportunities on the sluggish market, YUEMING cares about the customers, sees things
from the perspective of the customers and is eager to meet the needs of the customers.
These days YUEMING has organized a skill training program for all its customer service
associates. During this training, those performing excellently would be amply rewarded
while those graded last would be laid off. The purpose of this training program is to
make the customer service much better and more considerable, and more importantly, to
advocate mutual learning among the associates, urging them to keep pace with the
development of the enterprise and provide the customers with high-quality service
by mutual efforts.