Service Policy

First, Pre-service
Han’s Yueming Laser with Production Strength that can provide a wide range services like need study, technical exchange, discussion of equipment manufacturing solutions, laser technology test, make a proof and others, before customers purchase laser equipment. You can through telephone, instant communication tools, online web page, e-mail and other ways to contact us. Our engineers will provide you the most professional pre-sales consulting services and free value-added services of laser equipment maintenance, repairing and others, to make sure that can help you solve the problem as soon as possible.

Second, after-sales service
Han’s Yueming long adhere to become “staunch guardian of customers interests”, escalating sales service system to provide a strong backing to create “satisfied Yueming”.
1.120 strip line, 16 hours on duty. To ensure that more than 100,000 units (sets) laser device capable of continuous normal production and delivery annually, Dongguan headquarter customers service management center equipped with trunk telephone line that can accommodate 120 calls simultaneously. Dozens of vibrant, well-trained operators 16 hours a day on duty, ready to answer service calls from all over the world.

2. Nearly 200 senior professional engineers serve you. Han’s Yueming Laser has dozens of agents and distributors in the global, with nearly 200 senior technical staff to ensure that online service, e-mall, telephone and others technical consulting, maintenance management can be arranged and resolved within 24 hours. Regularly delivering a number of technical engineers abroad for maintenance and after-sales technical support every year, provide professional technical support to customers and maximum protection to customers’ continuous normal production.

3. Return visit customers, monitor their own service. In order to further strengthen supervision and control of sales and customers service, fully protect the interests of customers, Han’s Yueming Laser would 100% return visit all customers regularly on charging standards, product quality, service quality, service attitude and other related matters. If you have any dissatisfied with our service, please don’t hesitate to contact with us by email or call. Official complaint e-mail address is complaint@ymlaser.com and complaint telephone number is 0086-139-258-72677, we have special staffs deal with your problem rapidly.

4. More value-added services: latest knowledge about laser technology and the laser application auditorium In order to timely provide the latest laser technology and industry solution to the new and old customers all around the world, Han’s Yueming Laser daily updates cutting-edge and hot laser technology, industry application solutions and laser equipment maintenance knowledge in the official website. In addition, we will organize various forms “laser equipment operation and maintenance technology and application” large auditorium in the professional market in world’s major cities, continue to provide value-added services to world’s new and old customers.

Third, the service concept
In 16 years, Han’s Yueming Laser has stuck to its motto of ‘win the market with advanced technology, reward customers with best service’. We believe in the enterprise spirit ‘Cooperation, win-win, appreciation and sharing’ and adhere to the core value of ‘quality first and service customers supremely’. We will continue to lead the industry forward with pioneer attitude.

1.
Q: Is training provided after purchasing? What kinds of training are provided?
A: Professional training services are provided such as mail, instant messaging tool guidance, remote guidance, instant messaging guidance, on-site training, etc.

2.
Q: What are training contents?
A:
1. laser equipment performance, structure, principle and related processing handicraft;
2. Laser equipment safe operating knowledge and notice;
3. Equipment setup, debugging and operation, maintenance and simple problem solving methods;
4. Replacement method and daily maintenance of damageable parts (laser tube, focus lens, mirror etc);
5. Usage of operating software, driver, related drawing software, debugging of processing parameter etc.

3.
Q: Where is on-site training provided?
A:
1. Customers come to Han’s Yueming laser group to accept training;
2. Professional engineers can do the training in customer’s company overseas.

4.
Q: Training is free of charge or not?
A:It will be free of charge when training in our factory in Dongguan, China. We can provide free meal and accommodation in our factory for the customers.
Another situation, that is providing training overseas. The customers need to pay for the round air tickets, the visa, insurance, meals and accommodation, local traffic and service cost.

ym@ymlaser.com
0086-0769-22705851
Share To